"Get closer than ever to your customers. So close that you tell them what they need, well before they realize it themselves" - Steve Jobs
How to use ERP to become a Customer-Centric Organization?
Before we dive into how to use ERP to become a customer-centric organization, let us first understand what is a customer-centric organization; what are its characteristics, and why it is important to become a customer-centric organization?
What is a customer-centric organization?
Customers, as we all know, can either be individuals or businesses, who purchase goods and services from another compan...
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