customer centric example

"Get closer than ever to your customers. So close that you tell them what they need, well before they realize it themselves" - Steve Jobs How to use ERP to become a Customer-Centric Organization? Before we dive into how to use ERP to become a customer-centric organization, let us first understand what is a customer-centric organization; what are its characteristics, and why it is important to become a customer-centric organization? What is a customer-centric organization? Customers, as we all know, can either be individuals or businesses, who purchase goods and services from another compan...